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We visited La Diperie Pointe-Claire for the first time today (July 2020) and were very disappointed with our experience. Firstly, the lady over the counter was touching her face, then her mask, then our cones WITHOUT any gloves on. Not acceptable at anytime but especially in this time of Covid! She started preparing a 'Large' vanilla soft serve cone before I even placed my order. She did not explain the concept or ask me what I wanted, neither what size. I told her that I did not want a soft serve ice cream, just regular ice cream, but she said that 'this is all they had'. Since she had already prepared it and I did not want it to go to waste, I chose the Tiramisu dip, which ended up tasting like regular chocolate. Another disappointment! In sum, this was our FIRST and will be our LAST visit and a very disappointing experience overall. The lady behind the counter had ZERO customer service skills, was not in tune with clients' wishes and essentially pressured me to get something I did not ask for. And to top it off, it was absolutely ridiculous to spend $16 for two soft serve cones which were NOTHING special!